Standard Operating Procedure (SOP)
- Order Received: Vendor receives notification immediately.
- Acceptance (SLA: 4 Hours): Vendor must "Accept" the order to confirm stock.
- Packing: Item must be packed according to medical shipping standards.
- Ready to Ship (SLA: 24 Hours): Vendor must mark item as "Ready" and generate AWB.
- Handover: Courier picks up the item within the scheduled window.
Performance Metrics & Penalties
| Metric | Target | Penalty for Failure |
|---|---|---|
| Late Dispatch Rate (LDR) | < 4% | Listing Suppression (Buy Box Loss) |
| Pre-fulfillment Cancel Rate | < 2.5% | Account Suspension Risk |
| Valid Tracking Rate (VTR) | > 95% | Category Restriction |