Privacy Policy

Last updated: July 15, 2026

Privacy Policy — Phyzioline Last Updated: 26 November 2025 Phyzioline is committed to protecting customer data and ensuring transparency. Information We Collect We may collect: Personal details (name, address, phone number, email), Order and transaction information, Analytics and cookie-based browsing data. How We Use Your Information Data may be used to: Process and deliver orders, Improve platform experience, Provide customer support, Send updates, promotions, and order notifications. Data Sharing We do not sell or rent personal data. We may share necessary information only with: Delivery partners (Aramex, Boosta, Egypt Post), Payment processors, Service providers acting on our behalf under confidentiality agreements. Cookies & Tracking Cookies may be used for: Faster login, Personalized recommendations, Analytics and security. Users may disable cookies through browser settings, although features may be limited. Data Security We use industry-standard security measures to protect personal data. However, no method is 100% guaranteed, and users share information at their own risk. User Rights Users may request to: Access their data Correct inaccurate information Request deletion (subject to legal and billing requirements) Requests can be submitted via customer support. Policy Updates Policy changes may occur. Continued use of the website means acceptance of updated term

Supplement: processing by service

Phyzioline explains how we collect, use, and protect personal data across our platform (marketplace, clinics, home visits, courses, jobs, and AI features).

Data we collect

Account: Name, email, phone, user type, and role permissions.
Commerce: Shipping addresses, order history, and payments (via external provider).
Healthcare: Patient data, appointments, and clinical notes — within the authorized clinic context.
Analytics: Aggregated usage events with an anonymous session ID — only after cookie consent on the public site.
Notifications: Push tokens and WhatsApp messages when you enable those features.
AI: Chat content and operational context to provide assistance — not used for advertising.

Legal basis & retention

We process data to deliver the service, comply with law, and maintain security. We retain data for the life of the account or contract, and as required for accounting and disputes.

Recruitment (jobs)

When you apply for a job, we process your CV and application data for the posting employer. See our Job Applicant Privacy.

Messaging & WhatsApp

If you enable WhatsApp or in-app messaging, we process message content and phone numbers to deliver notifications. Message logs are retained for support and compliance.

AI features

AI assistants may process prompts and limited account context to answer questions. We do not use AI chat content for advertising. Retention follows operational needs and can be requested for deletion with your account.

Your rights

Request access, correction, or deletion via Contact Us (subject: Privacy / Data Request). See also our Trust Center and Cookie Policy.