All Physical Therapist Needs is Our Mission
From PT to PT
Terms & Conditions
By accessing and purchasing from our medical store, you agree to the following terms:
Product Usage:
Product Usage
Customers agree to use all products and equipment purchased from Phyzioline strictly in accordance with their intended purpose and the manufacturer’s instructions. This includes, but is not limited to:
Proper installation, operation, and maintenance of the product.
Use of therapeutic or medical equipment under the supervision of a qualified professional when required.
Refraining from any unauthorized modification, repair, or misuse.
Phyzioline shall not be held liable for any damage, injury, loss, or adverse outcome resulting from:
Improper or incorrect use,
Non-professional or non-medical use,
Failure to follow safety instructions or warnings,
Unauthorized installation, modification, or maintenance.
The user or purchasing entity assumes full responsibility for the use and consequences of the product.
Account Security:
Account Security
Users are solely responsible for maintaining the confidentiality and security of their Phyzioline account credentials, including username and password. Users agree to:
Keep login information strictly confidential.
Not share account access with any third party.
Notify Phyzioline immediately of any unauthorized use or suspected security breach.
Phyzioline shall not be liable for any loss, damage, or unauthorized activity resulting from the user’s failure to secure their account.
Phyzioline reserves the right to:
Temporarily or permanently suspend accounts involved in suspicious, fraudulent, or unauthorized activity.
Take appropriate legal or administrative action to protect the platform, users, and business operations.
Returns & Refunds:
Return & Exchange Policy — Phyzioline
Last Updated: 26 November 2025
We want you to be confident with every purchase you make from Phyzioline. If you are not satisfied with your order, eligible items may be returned or exchanged under the terms below.
Eligibility for Returns
Customers may request a return or exchange within 14 days of receiving the product if:
The product is unused
The product is in its original packaging
All accessories, manuals, and labels are included
A valid proof of purchase is provided
Items Not Eligible for Return
Due to hygiene, safety, and medical regulations, the following items cannot be returned unless faulty or damaged:
Disposable medical supplies
Electrotherapy equipment after use
Personal-use medical devices
Items damaged due to improper installation or misuse
Return Shipping Costs
If the return is due to a manufacturing defect or shipping error, Phyzioline covers all shipping costs.
For voluntary or customer-driven returns, shipping fees are the customer's responsibility.
Exchanges
Exchanges are subject to product availability. If unavailable, a refund or store credit will be issued.
Processing Time
Refunds, store credits, or exchanges will be processed within 7–14 business days after product inspection.
Refund Policy — Phyzioline
Last Updated: 26 November 2025
Refunds are issued based on the method used for payment.
Refund Method
Cash on Delivery Orders: Refunded via bank transfer or store credit.
Online Payments: Refunded directly to the original payment method.
Shipping Fees: Non-refundable unless product defect is confirmed.
Refund Conditions
Refunds will not be issued if:
The product shows signs of use
Parts, manuals, stickers, or packaging are missing
The item is damaged due to customer misuse or mishandling
Inspection Requirement
All products undergo a quality inspection before a refund is approved.
📌 6. Warranty Policy — Phyzioline
Last Updated: 26 November 2025
Certain products sold on Phyzioline may include manufacturer or distributor warranties.
Warranty Coverage
Warranty applies to:
Mechanical faults
Electrical defects
Manufacturing defects
Warranty does not cover:
Damage caused by improper installation
Wear and tear from normal use
Misuse, incorrect operation, or water exposure (if not designed for it)
Unauthorized repairs or modifications
Warranty Claims Process
Submit request with invoice and product photos.
Claims may be handled directly by Phyzioline or forwarded to the official brand service center.
Processing time may vary depending on the product type and supplier.
Payment Policy:
Payment Policy — Phyzioline
Last Updated: 26 November 2025
This policy explains accepted payment methods, billing terms, and payment processing practices for Phyzioline.
Accepted Payment Methods
Phyzioline supports the following secure payment options:
Online payments (processed via certified payment gateways such as Paymob)
Debit and credit cards (subject to gateway availability and issuer approval)
Installment options (when available through partnered providers)
Cash on Delivery (COD), depending on product category and delivery area
Payment methods may vary depending on product type, location, or ongoing promotions.
Online Payment Processing
All online payments are processed through licensed and secure payment providers compliant with:
PCI DSS (Payment Card Industry Data Security Standard)
Central Bank of Egypt digital payment regulations
Encrypted payment protocols
Phyzioline does not store full card details.
Payment Confirmation
Once a payment is successfully completed:
The customer receives an invoice and confirmation email or SMS.
Orders are only shipped after payment verification (unless COD is selected).
If payment fails or is flagged for fraud, the order may be paused or canceled.
Cash on Delivery (COD)
COD may have:
Additional service fees
Eligibility restrictions based on location or order value
Unclaimed or refused COD orders may affect future COD eligibility.
Currency
All prices are listed and charged in Egyptian Pounds (EGP) unless stated otherwise.
Failed or Refused Payments
If an online payment is reversed, disputed, or charged back without valid cause, Phyzioline reserves the right to:
Suspend the customer account,
Block future COD options,
Seek recovery through legal or administrative action if necessary.
Legal Compliance:
Legal Compliance Statement — Phyzioline
Last Updated: 26 November 2025
Phyzioline operates in accordance with applicable laws of the Arab Republic of Egypt, including but not limited to:
Consumer Protection Law No. 181 of 2018
Electronic Transactions Law and Cybersecurity Regulations
Central Bank of Egypt Payment Gateway Regulations
E-commerce and digital trade standards
Health sector safety guidelines for medical and therapeutic equipment
All sales, data processing, and service operations are conducted with transparency and compliance requirements.
Medical Use Compliance
Some equipment offered by Phyzioline may require:
Expert use
Professional guidance
License or clinical qualification (when applicable)
Customers are responsible for ensuring lawful and appropriate usage.
Data Protection Compliance
Phyzioline is committed to privacy laws, including:
GDPR-aligned data handling principles
Local data governance standards
Customer right to request, correct, and delete data (subject to legal retention limits)
