Terms & Conditions

By accessing and purchasing from our medical store, you agree to the following terms:

• Product Usage: Platform Services Phyzioline provides a digital platform that includes, but is not limited to, the following services: Online sale of medical and therapeutic products (direct and third-party) Marketplace services for independent sellers Clinic and healthcare facility management systems Appointment booking and home visit coordination Professional case management tools Educational courses and training programs Job listings and recruitment facilitation Professional profiles and directory services AI-powered tools for operational and informational support Advertising and promotional services Phyzioline may add, modify, or discontinue services at any time. Platform Nature & Role Phyzioline operates as a digital marketplace platform that facilitates transactions between independent third-party sellers and customers. Unless explicitly stated otherwise: Phyzioline is not the manufacturer of listed products. Phyzioline does not provide medical advice or treatment. Sellers are independent entities responsible for their products. Phyzioline acts as: Platform operator Payment collection intermediary Order and logistics coordinator 2. Marketplace Transactions & Liability Product listings, descriptions, prices, and availability are provided by sellers. Sellers are solely responsible for: Product legality and compliance Certifications and regulatory approvals Warranty obligations (unless stated otherwise) Phyzioline is not liable for damages arising from: Seller-provided product defects Incorrect product descriptions Seller non-compliance with laws Phyzioline’s liability is limited strictly to platform functionality and transaction facilitation. 3. Medical & Professional Disclaimer Some products sold on Phyzioline are medical or therapeutic in nature. Customers acknowledge that: Products do not replace professional medical diagnosis or treatment Certain equipment must be used only under professional supervision Phyzioline does not provide medical consultation Use of products is entirely at the customer’s own risk.   Product Usage Customers agree to use all products and equipment purchased from Phyzioline strictly in accordance with their intended purpose and the manufacturer’s instructions. This includes, but is not limited to: Proper installation, operation, and maintenance of the product. Use of therapeutic or medical equipment under the supervision of a qualified professional when required. Refraining from any unauthorized modification, repair, or misuse. Phyzioline shall not be held liable for any damage, injury, loss, or adverse outcome resulting from: Improper or incorrect use, Non-professional or non-medical use, Failure to follow safety instructions or warnings, Unauthorized installation, modification, or maintenance. The user or purchasing entity assumes full responsibility for the use and consequences of the product.
• Account Security: Account Security Users are solely responsible for maintaining the confidentiality and security of their Phyzioline account credentials, including username and password. Users agree to: Keep login information strictly confidential. Not share account access with any third party. Notify Phyzioline immediately of any unauthorized use or suspected security breach. Phyzioline shall not be liable for any loss, damage, or unauthorized activity resulting from the user’s failure to secure their account. Phyzioline reserves the right to: Temporarily or permanently suspend accounts involved in suspicious, fraudulent, or unauthorized activity. Take appropriate legal or administrative action to protect the platform, users, and business operations.
• Returns & Refunds: Return & Exchange Policy — Phyzioline Last Updated: 26 November 2025 We want you to be confident with every purchase you make from Phyzioline. If you are not satisfied with your order, eligible items may be returned or exchanged under the terms below. Eligibility for Returns Customers may request a return or exchange within 7 days of receiving the product if: The product is unused The product is in its original packaging All accessories, manuals, and labels are included A valid proof of purchase is provided Items Not Eligible for Return Due to hygiene, safety, and medical regulations, the following items cannot be returned unless faulty or damaged: Disposable medical supplies Electrotherapy equipment after use Personal-use medical devices Items damaged due to improper installation or misuse Return Shipping Costs If the return is due to a manufacturing defect or shipping error, Phyzioline covers all shipping costs. For voluntary or customer-driven returns, shipping fees are the customer's responsibility. Exchanges Exchanges are subject to product availability. If unavailable, a refund or store credit will be issued. Processing Time Refunds, store credits, or exchanges will be processed within 7–14 business days after product inspection. Refund Policy — Phyzioline Last Updated: 26 November 2025 Refunds are issued based on the method used for payment. Refund Method Cash on Delivery Orders: Refunded via bank transfer or store credit. Online Payments: Refunded directly to the original payment method. Shipping Fees: Non-refundable unless product defect is confirmed. Refund Conditions Refunds will not be issued if: The product shows signs of use Parts, manuals, stickers, or packaging are missing The item is damaged due to customer misuse or mishandling Inspection Requirement All products undergo a quality inspection before a refund is approved. 6. Warranty Policy — Phyzioline Last Updated: 26 November 2025 Certain products sold on Phyzioline may include manufacturer or distributor warranties. Warranty Coverage Warranty applies to: Mechanical faults Electrical defects Manufacturing defects Warranty does not cover: Damage caused by improper installation Wear and tear from normal use Misuse, incorrect operation, or water exposure (if not designed for it) Unauthorized repairs or modifications Warranty Claims Process Submit request with invoice and product photos. Claims may be handled directly by Phyzioline or forwarded to the official brand service center. Processing time may vary depending on the product type and supplier.
• Payment Policy: Payment Policy — Phyzioline Last Updated: 26 November 2025 This policy explains accepted payment methods, billing terms, and payment processing practices for Phyzioline. Accepted Payment Methods Phyzioline supports the following secure payment options: Online payments (processed via certified payment gateways such as Paymob) Debit and credit cards (subject to gateway availability and issuer approval) Installment options (when available through partnered providers) Cash on Delivery (COD), depending on product category and delivery area Payment methods may vary depending on product type, location, or ongoing promotions. Online Payment Processing All online payments are processed through licensed and secure payment providers compliant with: PCI DSS (Payment Card Industry Data Security Standard) Central Bank of Egypt digital payment regulations Encrypted payment protocols Phyzioline does not store full card details. Payment Confirmation Once a payment is successfully completed: The customer receives an invoice and confirmation email or SMS. Orders are only shipped after payment verification (unless COD is selected). If payment fails or is flagged for fraud, the order may be paused or canceled. Cash on Delivery (COD) COD may have: Additional service fees Eligibility restrictions based on location or order value Unclaimed or refused COD orders may affect future COD eligibility. Currency All prices are listed and charged in Egyptian Pounds (EGP) unless stated otherwise. Failed or Refused Payments If an online payment is reversed, disputed, or charged back without valid cause, Phyzioline reserves the right to: Suspend the customer account, Block future COD options, Seek recovery through legal or administrative action if necessary. 7. Payments, Escrow & Settlement 7.1 Payment Collection All payments are collected by Phyzioline, whether: For its own products, or On behalf of third-party sellers Payments may be processed through licensed payment gateways or COD couriers. 7.2 Escrow & Fund Holding Funds related to third-party seller orders are: Temporarily held in an internal escrow system Released after: Delivery confirmation Refund and dispute windows COD remittance confirmation Phyzioline reserves the right to: Delay settlements Deduct fees, returns, penalties, or chargebacks 8. Cash on Delivery (COD) Policy COD availability depends on: Location Order value Customer history Phyzioline may: Restrict COD for repeated refusals Apply failed delivery fees Suspend COD privileges
• Legal Compliance: Legal Compliance Statement — Phyzioline Last Updated: 26 November 2025 Phyzioline operates in accordance with applicable laws of the Arab Republic of Egypt, including but not limited to: Consumer Protection Law No. 181 of 2018 Electronic Transactions Law and Cybersecurity Regulations Central Bank of Egypt Payment Gateway Regulations E-commerce and digital trade standards Health sector safety guidelines for medical and therapeutic equipment All sales, data processing, and service operations are conducted with transparency and compliance requirements. Medical Use Compliance Some equipment offered by Phyzioline may require: Expert use Professional guidance License or clinical qualification (when applicable) Customers are responsible for ensuring lawful and appropriate usage. Data Protection Compliance Phyzioline is committed to privacy laws, including: GDPR-aligned data handling principles Local data governance standards Customer right to request, correct, and delete data (subject to legal retention limits)
• Contact Support: Have questions? Contact & Customer Support Policy — Phyzioline Last Updated: 26 November 2025 We are committed to providing reliable support for all customers. Support Channels You can reach our support team through:https://phyzioline.com/ar/contact-us Support Hours Day Support Time Saturday – Thursday 10:00 AM – 9:00 PM Friday & National Holidays Limited or delayed support Response time may vary depending on request type or volume. Support Categories We assist with: Order tracking & delivery issues Product questions Warranty & technical support Returns & refunds Account or payment inquiries Certain warranty or technical cases may be redirected to certified service centers. Response Time Targets General inquiries: within 24–72 hours Refund/return requests: 7–14 business days processing Warranty claims: case-dependent by vendor or manufacturer Escalation Procedure If an issue remains unresolved, customers may request escalation to: A senior support agent Operations management Authorized dispute resolution under Egyptian Consumer Protection Law .